Terms of service

1. Who these terms are with

These terms are between you, or the organisation you act for, and Sprint Partners Consultancy Ltd, a company registered in England and Wales (number 15888168), whose registered office is at c/o Aligned Accountancy Group Ltd, Bromley Old Town Hall, 30 Tweedy Road, Bromley, BR1 3FE (“we”, “us”). By creating an account or using PipelinePartner you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to do so.

2. What the service does

PipelinePartner sends outreach sequences from mail accounts and LinkedIn accounts that you connect, and shows you what comes back. It is a tool you operate: we do not write your messages, choose your recipients, or send anything you have not set up.

We may change or improve the service over time. If we remove something you depend on, we will give you reasonable notice.

3. Your account

Keep your sign-in details secure and tell us promptly if you think someone else has access. You are responsible for what the people you invite into your workspace do with it. You must be 18 or over and use the service for business purposes.

4. The accounts you connect

When you connect a mailbox or a LinkedIn account, you authorise us to sign in and act as you, to the extent needed to send your sequences and read the replies. You confirm the account is yours, or that you have permission to use it this way.

LinkedIn restricts automated use of its platform. Its user agreement prohibits accessing the service with software that automates activity, and LinkedIn may restrict or permanently close accounts it believes are being used that way. The LinkedIn features of this service work by driving your own logged-in session, which means using them may breach your agreement with LinkedIn and may put your LinkedIn account at risk. We take care to keep sending at a human pace from a dedicated address, but we cannot eliminate that risk and we do not accept liability for it. If that risk is not acceptable to you, do not use the LinkedIn features. Your mail provider's terms apply to your sending in the same way, and sending practices that breach them may get your mailbox suspended.

5. How you may use it

You must not use PipelinePartner to:

• Contact people without a lawful basis for doing so, or in breach of marketing and privacy law in your jurisdiction or theirs.
• Send to anyone who has opted out, asked you to stop, or appears on your suppression list.
• Conceal or falsify who the message is from, or where a reply goes.
• Send unlawful, deceptive, defamatory, harassing or infringing content, or anything promoting it.
• Send bulk unsolicited mail to consumers rather than businesses.
• Attempt to break, overload, reverse engineer or gain unauthorised access to the service.

Every message carries a way to opt out, and we provide an unsubscribe link and header you can switch on. Using them is your responsibility, not ours.

If you breach this section we may suspend your account, with or without notice depending on the seriousness, and we may stop sending immediately to protect recipients and other customers.

6. Data protection

For the contact data you upload and the messages you send, you are the controller and we are your processor. We process it on your instructions, as described in our privacy policy, which forms part of these terms. You warrant that you have a lawful basis for your contact data and for contacting the people in it, and that you will deal with their requests about it.

We use a small number of providers to run the service, listed by role in the privacy policy and by name on request. If you need a data processing agreement, ask us and we will provide one.

7. Fees

Fees, billing period and payment terms are as agreed with you in writing. Unless we agree otherwise, invoices are due within 14 days, and we may suspend the service for non-payment after telling you first. Third-party costs you incur directly, such as mailboxes, domains or LinkedIn subscriptions, are yours.

8. Your content and our service

Your data, your copy and your contact lists stay yours. You grant us only the licence needed to host and process them to provide the service. The service itself, including its software and design, stays ours, and nothing here transfers it to you.

9. What we do not promise

We provide the service with reasonable skill and care, but we do not promise that it will be uninterrupted, that messages will reach an inbox rather than a spam folder, that anyone will reply, or that a provider will not restrict an account you connect. Deliverability depends on your domain, your sending history and your content, which are yours to manage. Except as set out in these terms, all warranties implied by law are excluded as far as the law allows.

10. Liability

Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for lost profits, lost business, lost or damaged reputation, lost data, or any indirect or consequential loss; and our total liability for all claims in any twelve-month period is limited to the fees you paid us in that period. If you have paid us nothing, our total liability is limited to £100.

11. Ending the agreement

You can stop using the service and close your account at any time. We can end this agreement by giving you 30 days' notice, or immediately if you breach these terms seriously or repeatedly, or fail to pay after a reminder.

When your account closes, sending stops and your data is deleted within 90 days, as set out in the privacy policy. Export anything you want to keep before then. Suppression records are kept, because they exist to protect people who asked not to be contacted.

12. Changes to these terms

We may update these terms. If a change materially affects you we will tell you at least 30 days before it takes effect, and continuing to use the service after that means you accept it.

13. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Please raise a problem with us first: most things are quicker to fix by email than by lawyers.

14. Contact

hello@pipelinepartner.io for the service, privacy@pipelinepartner.io for anything about personal data.